Shipping Policy
Because We Care
Please read the Shipping Policy carefully before you start to use the Website. By using the Website or by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by the Shipping Policy. If you do not want to agree to the Shipping Policy, you must not access or use the Website.
Shipping Policy
Shipping With Confidence
Shipping Policy From Kaos Kreations Products
Our Shipping Policy was last updated on 12-20-2020
Domestic And International Shipping Policy
Shipment processing times
All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.
Some orders require Kaos Kreations to manufacture the product. Typically, allow 2-3 weeks for manufacturing, not including weekends or holidays, prior to shipping.
Shipping rates & delivery estimates
Shipping charges for Your Orders will be calculated and displayed at checkout. Currently, all shipping from Kaos Kreations is free. We make every effort for you to receive your product within 7 to 14 days.
Domestic Shipping method: Standard Shipping
Shipment cost: Free
Estimated delivery time: 3 to 15 business days.
International Shipping method: Standard Shipping
Shipment cost: Free
Estimated delivery time: International orders are currently varied by location and constantly changing.
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Kaos Kreations ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation Email once Your Order has shipped. Whenever possible, you will also receive your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Kaos Kreations is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)
Damages
Kaos Kreations is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at melissagelfman@kaoskreations.org.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.
You can always contact us for any return questions at melissagelfman@kaoskreations.org.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, digital content, subscriptions, or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at melissagelfman@kaoskreations.org.
Contact Us
If you have any questions about this Shipping Policy, You can contact Us:
● By visiting this page on our website: kaoskreations.org/get-in-touch
● By sending us an email: melissagelfman@kaoskreations.org